Terms & Conditions
Welcome to Madadgar Recovery Service. These Terms & Conditions govern your access to and use of our website and roadside assistance services.
By accessing our website or requesting our services, you agree to be legally bound by these Terms. If you do not agree, please do not use our website or services.
Description of Services
Madadgar provides roadside assistance and vehicle recovery services, which may include:
Vehicle towing
Breakdown assistance
Battery jump-start
Tire change assistance
Emergency roadside support
Vehicle transportation
Service availability may vary depending on location, weather conditions, operational capacity, and other factors.
We reserve the right to refuse or limit service where necessary for safety, legal, or operational reasons.
Service Requests & Customer Responsibilities
When requesting service, you agree to:
Provide accurate and complete information
Share your correct location
Provide accurate vehicle details
Ensure safe access to your vehicle
Follow safety instructions given by our staff
You are responsible for removing personal belongings from your vehicle before towing. Madadgar is not responsible for lost or damaged personal items left inside the vehicle.
Pricing & Payment
Service charges will be communicated before or at the time of service confirmation.
Prices may vary depending on distance, vehicle type, service complexity, and time (including late-night or emergency charges).
Payment must be made at the time of service unless otherwise agreed.
Failure to complete payment may result in refusal of future services.
Madadgar reserves the right to revise pricing without prior notice.
Cancellations
Customers should notify us immediately if they wish to cancel a request.
Cancellation charges may apply if the recovery vehicle has already been dispatched.
Repeated false or abusive service requests may result in refusal of future services.
Limitation of Liability
Madadgar will exercise reasonable care while providing services. However:
We are not liable for pre-existing vehicle damage.
We are not responsible for mechanical or electrical failures that occur before, during, or after towing.
We are not liable for indirect, incidental, or consequential damages.
Our total liability, if proven, shall not exceed the amount paid for the specific service.
All services are provided on a reasonable effort basis.
Website Use
By using our website, you agree:
Not to misuse or attempt to disrupt website functionality
Not to submit false service requests
Not to use the website for unlawful purposes
We reserve the right to restrict access to users who violate these Terms.
Intellectual Property
All content on this website, including:
Text
Logos
Graphics
Service descriptions
Website design
is the property of Madadgar Recovery Service and may not be copied, reproduced, or distributed without written permission.
Privacy
Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
Force Majeure
Madadgar shall not be held responsible for delays or failure to perform services due to circumstances beyond our control, including:
Natural disasters
Extreme weather
Road closures
Government restrictions
Accidents
Civil unrest
Third-Party Services
In certain situations, we may coordinate with third-party recovery operators. While we select partners carefully, we are not responsible for independent third-party actions beyond our reasonable control.
Amendments
We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website or services after changes constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Pakistan.
Contact Information
Madadgar Recovery Service